Rolling Box

Uprala provides shipping all around the world within 5-25 business days. Uprala charges $7.99 per item/order for standard shipping services, irrespective of the weight of the items. Our free shipping offer applies to all orders from uprala.com over $100 (before taxes, fees, and promo codes).

Orders are shipped out directly from our many domestic & international warehouses, and we will do everything we can to deliver your order as fast as possible! Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive in the USA (varies from product to product). Due to distance travelling and customs, other countries can take an estimated 1-6 weeks (varies from product to product). Please note that these are only estimates due to the extreme popularity of our offers.

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, suppose an item is popular and on a bit of a back order. In that case, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

All of our orders are sent with insured shipping and handling. We apologize if an order gets stuck at customs, sent back, or even lost during the delivery process! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might apply to shipping situations.

REFUNDS (RETURN POLICY)

All products come with a FREE replacement warranty for 30 days from purchase. IF your purchase does not match the description or the item is defective, please contact us within 48 hours of receiving your order - we will ensure that all of your issues are resolved.

If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payments. 

For defective or faulty products, please take photos or videos and email us at support@uprala.com - we will replace or refund your purchase after confirmation.

For more information, visit our Return Policy.

CUSTOMS AND TAXES

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which your local customs office determines. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, don't hesitate to get in touch with your local customs office.